Privacy & Policy
A clear guide to ordering, delivery, returns and your personal information at FreshMart.
01
Shipping Policy
After you place an order, our admin team reviews and confirms it by phone or email before preparing delivery. Delivery timing may vary by township and product availability.
Delivery fees & final total
Delivery fees are calculated by township at checkout and added to your cart subtotal. The final amount, including any promotion savings, is confirmed with you before shipping.
Free delivery on orders above 50,000 MMK.
Delivery details & arrangements
Please provide accurate contact details, township, and delivery address so our team can reach you and arrange a convenient delivery window.
02
Return Policy
Please check your groceries when they arrive. If something is missing, damaged, or incorrect, contact us promptly with your order details so we can help.
What to include in your request
Share your order reference, product name, a short description of the issue, and clear photos when possible. Perishable items may have limited return eligibility.
Review & resolution
Our admin team reviews each request and will arrange a replacement, return, or refund where appropriate after confirming details with you.
03
Shipping Process
From browsing to doorstep delivery, here is how every FreshMart order moves through our Cash on Delivery flow.
  1. 1
    Select Products
    Browse groceries and choose your items.
  2. 2
    Add to Cart
    Review quantities and product subtotals.
  3. 3
    Enter Delivery Information
    Add your contact details, township and address.
  4. 4
    Place Order
    Submit your order with Cash on Delivery.
  5. 5
    Order Confirmation
    Admin contacts you by phone or email.
  6. 6
    Delivery
    Receive your groceries and pay in cash.
Order Confirmation is an Admin step
An admin will call or email you to confirm the final total, delivery details, and Cash on Delivery arrangement before your order is prepared.
04
Privacy Policy
Information used for your order
We collect your name, phone number, email, township, and delivery address only to process, confirm, and deliver your order. We do not request card details — payment is Cash on Delivery only.
Providing & correcting your details
Please enter accurate information at checkout. Do not enter payment card details in Order Notes. If you need to correct delivery details after placing an order, contact our admin team using the phone or email on your order confirmation.
05
Terms of Service
By placing an order with FreshMart, you agree to these Terms of Service and our related shipping, return, and privacy policies.
Orders & pricing
Product availability, prices, and promotion savings shown at checkout are confirmed by our admin team before preparation and delivery. We may contact you to adjust quantities or totals when stock or township delivery conditions require it.
Cash on Delivery
Payment is collected in cash when your order arrives. Please keep the confirmed amount ready. Online card payment is not accepted on this storefront.
Customer responsibilities
Provide accurate contact and delivery details, be available for confirmation calls or emails, and inspect items on delivery. Misuse of the storefront or fraudulent orders may result in cancellation.
Changes to these terms
We may update these Terms of Service from time to time. The version published on this page applies to new orders placed after the update.